Caltropia Research
How Can We Help?
Account, billing and research support.
Contact Caltropia
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Common questions
I paid, but Premium is still locked.
Sign in with the email used for your purchase. Open My account and choose Check membership. If access is still missing, contact us with your purchase email and receipt reference.
I can’t sign in.
Reset your password. New accounts also need email verification. Check your spam folder and use Resend email on the verification screen if needed.
How do I cancel or update my payment method?
Open My account and choose Manage billing. Website cancellations take effect at the end of the paid period. Substack subscriptions are managed on Substack.
How do I request a refund?
Email your purchase email and receipt reference to caltropia@caltropia.com. We’ll review your request. This process does not limit any rights you have under applicable law.
A chart is empty or a request is limited.
Check the date of the last available update. Try fewer filters or reload the view. For a request limit, wait a minute before trying again. Contact us if the problem continues.
How do I request account deletion or a copy of my data?
Email us from the address on your account. We may ask you to verify ownership before processing the request. Billing records that must be retained are handled separately.